At Reed Digital (https://reeddigital.store/), we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free returns and refund policy. Please read the details below to understand our process.
1. Eligibility for Returns
We accept returns under the following conditions:
✔ The item must be unused, in its original condition, and in the original packaging.
✔ Returns must be requested within 30 days from the delivery date.
✔ A valid proof of purchase (order number or receipt) is required.
✔ Items that are damaged due to manufacturing defects or arrived faulty are eligible for a return or replacement.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
❌ Items that have been used, damaged, or altered by the customer.
❌ Final Sale or Clearance Items marked as non-refundable.
❌ Gift Cards or Digital Products.
❌ Items returned without their original packaging and accessories.
❌ Products that have been tampered with or show signs of wear and tear.
3. How to Request a Return
If you wish to return a product, follow these steps:
1️⃣ Contact Us – Email us at support@reeddigital.store with your order number and the reason for your return.
2️⃣ Receive Return Instructions – Our team will provide you with the return address and instructions.
3️⃣ Pack & Ship the Item – Securely package the item and send it back using a trackable shipping method.
4️⃣ Return Processing – Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
🚨 Note: The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
4. Refund Process
✔ Once your return is approved, the refund will be processed to your original payment method within 5-10 business days.
✔ If your refund is delayed, check with your bank or payment provider before contacting us.
✔ Shipping fees are non-refundable, except for cases where we shipped the wrong or defective item.
5. Exchanges
If you received a damaged or defective item, we will replace it free of charge.
Exchanges for a different item or size are only available if the product is unused and in stock.
To request an exchange, contact us at support@reeddigital.store within 7 days of receiving your order.
6. Order Cancellations & Modifications
✔ Cancellations – Orders can only be canceled within 24 hours of placing the order. Once processed, we are unable to cancel or modify your order.
✔ Address Changes – If you need to update your shipping address, please contact us within 24 hours.
7. Damaged, Lost, or Missing Packages
If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
If your order is lost in transit, we will assist in filing a claim with the courier.
If your order is marked as delivered but you have not received it, check with your local post office or neighbors before reaching out to us.
8. Contact Us
For any questions regarding returns or refunds, please reach out to us:
📍 Website: https://reeddigital.store/
📧 Email: support@reeddigital.store
📞 Phone: +1 361 558 5949
🏢 Address: 19985 Mervel Ave, Los Banos, CA 93635
We appreciate your trust in Reed Digital and are committed to ensuring a smooth shopping experience.
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