Where do you ship?
We currently ship across the United States. For international shipping inquiries, please contact our support team at support@reeddigital.store.
What types of products do you sell?
We specialize in high-quality candles and candle accessories, including candle trays, holders, sticks, and decorative home accents curated to elevate your space.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary by location but generally range from 3–7 business days within the U.S.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package in real time.
What is your return policy?
Unused items in their original packaging can be returned within 14 days of delivery. Please refer to our Return Policy for full details.
Do you offer gift wrapping?
Yes! Gift wrapping is available at checkout for an additional fee. You can also add a personalized message to your order.
Can I cancel or modify my order after placing it?
We begin processing orders quickly, but if you contact us within 12 hours of purchase, we may be able to cancel or make changes.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Buy Now, Pay Later options (on eligible orders).
Is my payment information secure?
Absolutely. All transactions are encrypted using SSL technology, and we use trusted third-party payment processors to ensure your data is secure.
Do you offer bulk or wholesale discounts?
Yes, we do! If you’re interested in placing a bulk order or partnering with us as a retailer, please contact us at support@reeddigital.store.
Are your candles eco-friendly?
Yes. Many of our candles are made from natural wax blends and are free from harmful additives. We prioritize sustainability in both our products and packaging.
How can I contact customer support?
You can reach our support team via email at support@reeddigital.store or by phone at +1 361-558-5949. We’re available Monday–Friday, 9AM–5PM PST.
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